Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We publish research-based comparisons of free spins casinos not on GamStop for readers aged 18 and over in Great Britain. We are a publisher, not a casino operator, so we cannot access your account, release a withdrawal or overturn a bonus decision. What we can do is explain how an offer works, correct anything we have published in error, and point you to the right complaints route.
Email is the fastest way to reach us
Write to the editorial inbox at [email protected]. Messages are read by a person, and we aim to reply within two working days. Busy periods can stretch that, and enquiries that need us to re-check an operator's terms take longer than a simple question.
To get a useful answer first time, include:
- The casino name as it appears on our page — for example Betmica, Kikibet or Betninja.
- The exact offer wording you were shown, including any free spins count and wagering figure.
- The date you saw it, in UK format (23/09/2026), since promotions change without notice.
- A screenshot or copy of the relevant terms, if you have one.
- Whether you want a correction, an explanation, or a pointer to a complaints route.
Please do not send account numbers, passwords, card details or copies of identity documents. We have no use for them and we do not want them in our inbox.
Where our commercial relationships sit
Some links on this site are commercial. If you open an account through one, we may receive a commission from the operator. That arrangement does not buy a position in our rankings, and it does not change what we write about a bonus or its conditions. If you think a write-up reads as though it has, tell us and quote the sentence — that is exactly the kind of message we want.
What we can help with, and what we cannot
| You contact us about | What happens |
|---|---|
| A bonus term you do not understand | We explain how it normally works and what to check in the operator's own terms |
| An offer on our page that looks out of date | We re-verify it against the operator's published terms and correct or remove it |
| A withdrawal being held or refused | We cannot intervene. We can outline the complaints steps and the limits of them |
| Account closure or self-exclusion at a casino | The operator handles this directly. We can explain the general process |
| Partnership or media enquiries | Passed to the editor with our disclosure policy attached |
| Gambling harm and support | We reply with UK support contacts and blocking options, not casino recommendations |
Free spins offers readers ask about most
Most of our inbox is about the headline packages on our ranked list of non GamStop casinos. Here is the context we most often end up supplying, for the three offers that generate the most questions. Figures below are the operators' advertised headline offers only — we have not deposited or played anywhere, and every number is subject to that casino's current terms.
Betmica — the largest advertised spins package on our list
Betmica sits top of our list (editorial rating 10.0) largely because its welcome offer, advertised at 570% up to £5,700 plus 270 free spins, is the broadest spins package among the sites we cover, and because the offer is quoted in pounds, which matters if you want to avoid conversion costs. Readers usually contact us because a 570% match looks unusual. It is: a percentage that size almost always sits alongside a low maximum bet per spin while the bonus is live, tiered deposits across more than one payment, and free spins released in daily batches rather than all at once. The limitation is straightforward — the bigger the advertised match, the more the real value depends on the wagering multiple and the cap on what you can withdraw from bonus winnings. Check both before you deposit, because the £5,700 ceiling is a maximum, not an expectation.
Kikibet — a GBP-quoted alternative with a large spins count
Kikibet (9.9) earns its place because the 350% up to £5,555 and 300 free spins package pairs a high spins count with a sterling headline, and because its offer structure is simpler to follow than several tiered packages on this list. The questions we get are usually about which slots the 300 spins apply to — providers restrict spins to named titles, and those titles carry their own RTP and volatility, which changes what the spins are worth. The drawback: spins tied to a single low-volatility title tend to produce many small wins that still have to clear the same wagering requirement, so the headline count can flatter the offer.
Betninja — a flat cash figure instead of a percentage
Betninja (9.9) is on this page because its £1,000 bonus and 100 free spins is quoted as a flat amount for all new players, which makes the maths easier than a percentage match if you are depositing a modest sum. That clarity is its strength. Its limitation is the opposite of Betmica's: 100 free spins is a smaller allocation than most of the packages we list, so if spins volume is the thing you are shopping for, it will look thin next to Kikibet or Zombillion.
Comparing the headline spins offers
| Casino | Advertised welcome offer | Headline currency | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.7 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | EUR | 9.5 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.5 |
| CoinPoker | 150% up to $2,000 | USD | 9.5 |
Ratings are our own editorial scores, not customer review averages. Offers are as advertised by the operator at the time of our last check and can change at any point.
Money questions we answer by email
Costs and payment mechanics generate more correspondence than anything else, so here is the general picture. Nothing here is specific to one operator — always read the cashier page and bonus terms before you commit money.
- Minimum deposits. A welcome package usually has a qualifying minimum, and it is often higher than the site's general minimum deposit. Percentage matches like Betmica's or Rivo's may also be split across several deposits.
- Currency conversion. Offers quoted in euros or dollars — WinnerIsland, Smash Casino, Nightluck, Rivo, CoinPoker — mean a GBP-funded card or account may incur a conversion charge from your bank as well as any operator margin. GBP accounts avoid that; verify one is available before depositing.
- Paying in. Debit cards and bank transfers are the common routes for British customers. E-wallets and prepaid vouchers vary by site, PayPal availability at offshore casinos is inconsistent, and some operators take cryptocurrency instead. Never assume a method shown on a casino's global site works from the UK — check the cashier after registering.
- Fees. Deposits are often fee-free; withdrawals are where charges appear, especially on bank transfers or repeat withdrawals within a set period.
- Getting paid out. E-wallet withdrawals are typically the quickest once approved, cards slower, bank transfers slowest. Operators advertise processing windows; those are advertised times, not results we have measured. Expect weekly or monthly withdrawal caps, which matter most against the large headline figures above.
- Verification. KYC identity checks are standard, and source-of-funds checks can be triggered by larger deposits or wins. Submitting documents early usually shortens the wait at withdrawal.
Bonus terms worth quoting to us
If you email about an offer, quote these five clauses and we can normally tell you where the value really sits:
- The wagering requirement and whether it applies to bonus only or deposit plus bonus.
- Game contribution — slots commonly count in full, while roulette, blackjack and baccarat contribute at a reduced rate or not at all.
- Maximum bet per spin or hand while a bonus is active, which is a frequent cause of forfeited winnings.
- Expiry dates on both the bonus and the free spins.
- Any cashout limit on winnings derived from a no-deposit bonus, free spins or cashback.
What these sites actually offer beyond the spins
Readers often write assuming the free spins are the whole product. They are not. The casinos on this list generally cover slots — including progressive jackpot titles — plus live dealer rooms streaming blackjack, roulette and baccarat with human croupiers, and RNG table games. Slots differ mainly by RTP and volatility: a high-volatility title pays less often but larger, which interacts badly with a short bonus expiry. Software provider line-ups vary by site and by country, so a game you can see on a casino's lobby preview is not guaranteed to load for a UK-based player. Mobile play is usually browser-based rather than a downloaded app.
Several of these operators also run a sportsbook alongside the casino, and that is a different product with different rules. Sports free bets carry minimum qualifying odds rather than wagering multiples, and cover pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Where a shared wallet operates across casino and sportsbook, casino bonus funds usually cannot be moved to sports bets — check that before you transfer anything. CoinPoker's proposition differs again, being poker-led rather than slots-led, which is why its $2,000 match is not directly comparable to the spins packages above.
Regulation, eligibility and complaints
You must be 18 or over. The casinos we cover are not licensed by the UK Gambling Commission; they hold overseas licences, Curaçao being the most common. That distinction matters and it is the single biggest thing we clarify by email. A site accepting British customers is not the same as a site authorised to serve them. The practical consequences:
- The Commission's rules, including its dispute framework and the GAMSTOP self-exclusion scheme covering Great Britain, do not apply to these operators.
- If you are registered with GAMSTOP, your exclusion runs for six months, one year or five years and cannot be lifted early. Sites outside the scheme will not block you, so the protection has to come from you — consider blocking software and bank gambling blocks.
- Complaints go first to the operator's own procedure, then to whatever alternative dispute resolution body its overseas licence names. Redress is generally weaker and slower than under a British licence, and nobody can guarantee a withdrawal.
- Ownership and corporate structure are not always clearly disclosed on offshore sites. We report what an operator publishes and say so when it publishes nothing.
If gambling is causing you harm, contact GamCare on the National Gambling Helpline, free on 0808 8020 133, open 24 hours. Deposit limits, loss limits and account self-exclusion are available at most operators — ask their support directly. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
Corrections and how we assess these sites
Our rankings come from desk research: reading published bonus terms, cashier pages, licence statements and payment documentation, and re-checking them periodically. The last full verification of this page's offer details was 23 September 2026. We have not deposited at, played on or withdrawn from any of these casinos, and we do not present advertised processing speeds as tested results. Commission never determines position.
Because offshore terms change quietly, corrections are genuinely useful to us. If a figure here no longer matches what the operator shows, email [email protected] with the date and, ideally, a screenshot. We will re-check and amend, and we will say what changed rather than editing silently.
Before you write to us
If your question is "which of these should I pick", the honest answer is that it depends on two things we cannot decide for you: whether you want the largest advertised match or the simplest terms, and whether you need a GBP account to avoid conversion costs. Read the wagering multiple and the withdrawal cap side by side, compare that against the headline, then decide. If something still does not add up, send it over — a specific question about a specific clause is the kind we answer best.